Refund Policy

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This refund policy applies to all bookings made directly through our website or via direct contact.

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1. No Refunds Policy

Due to the nature of our business and the limited availability of our holiday rental property, we operate a strict no-refund policy. Once a booking is confirmed and payment is received, no refunds will be issued under any circumstances, including:

• Cancellations by the guest

• Failure to arrive (no-shows)

• Early departure

• Changes to travel plans due to weather, transport disruption, or personal circumstances

We strongly recommend all guests take out comprehensive travel insurance that covers cancellations, personal emergencies, and unforeseen events.

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2. Legal Basis

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers typically have a 14-day "cooling-off" period. However, these regulations do not apply to the provision of accommodation services where the contract is for a specific date or period.

As such, our holiday rental services are exempt, and you are not entitled to a cancellation or refund under this legislation once a booking is confirmed.

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3. Exceptional Circumstances

While refunds are not offered, in rare and exceptional cases, we may offer to:

• Rebook your stay for alternative dates (subject to availability and our discretion)

• Transfer your booking to another named guest

This is not guaranteed and will be considered on a case-by-case basis.

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4. Our Right to Cancel

In the unlikely event that we must cancel your booking due to circumstances outside our control (e.g. property damage, legal restrictions, or safety concerns), we will:

• Offer a full refund or

• Provide alternative dates (where possible)

This is the only situation in which a refund will be issued.

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5. Contact

If you wish to discuss a change to your booking or believe you have exceptional circumstances, contact us at:

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By confirming your booking, you acknowledge and accept this no-refunds policy.